I had to go to the nearest APPLE store 60 miles away to get ******** uninstalled and ******* installed. Last year, when I upgraded to OS ********, I found out that it wasn't compatible with the software because it only recognized the pedal as a mouse. I am a Mac user and I find it extremely frustrating that no one seems to know which OS will work with Express Scribe software. However, this past weekend, I was finally able to complete work that had been waiting with a different application and had no trouble whatsoever with the pedal. Since then, I have exchanged about 50 emails with various members of the **************** Team who have come to the conclusion that it is my pedal that is the problem. On November 27th I purchased an update for Express Scribe Professional which worked for a month and then crashed. I have been using NCH Express Scribe for about 4 years with a VEC Infinity IN-USB-1 / IN-USB-2 (USB) pedal. I still have received no further email or phone call. On I emailed them inquiring about my money back and received an email from their support team that they would get back to me as soon as they can. *** tracking showed that it was received by the front desk at the Greenwood address on. I tracked the return when I didn't receive my money back.
I shipped it via *** with all the information they requested and the product in new condition as I only used it once, on. I returned their product using the HW63955 which is the return authorization number they gave me. I purchased an AltoEdge USB Foot Pedal on.
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